Store Manager

About Miuz

Miuz Gelato is an artisanal Italian gelateria located in the heart of Amsterdam, blending time-honored Italian traditions with modern innovation. We craft our gelato using high-quality ingredients, sourced locally and sustainably where possible — from Dutch milk and strawberries to premium pistachios from Bronte.

Our commitment to quality goes hand in hand with our focus on sustainability, using recyclable and compostable packaging and supporting local producers.

After successfully opening our second store within three years, we are now entering a new phase of growth and scaling our operations.

The Role

Miuz Gelato Artigianale is growing, and we are looking for a hands-on Store Manager to lead our two stores in Amsterdam.

This is not a behind-the-desk role.

We are looking for someone who is present on the floor, leads the team during peak hours, and understands how to run a store as a business.

You will be responsible for both the daily operations and the performance of the stores, while building and leading a strong team culture.

What You Will Do

Operations & Leadership

• Lead daily operations across two locations
• Be present during peak hours (evenings & weekends)
• Maintain high service and product quality standards
• Ensure smooth and efficient store performance

Team Management

• Train, manage, and develop a young, dynamic team
• Create clear structure, accountability, and motivation
• Maintain a positive and professional team environment

Planning & Execution

• Plan staffing based on real demand and peak hours
• Ensure strong follow-up and execution of tasks
• Manage scheduling and seasonal hiring needs

Performance & Business

• Monitor and improve store performance (revenue, efficiency)
• Drive upselling and improve average transaction value
• Prepare monthly sales reports and support forecasting
• Work closely with marketing to implement and evaluate campaigns

Who You Are

• Hands-on and comfortable working on the floor
• Structured, reliable, and strong in execution
• Able to prioritize and focus on what matters most
• A natural leader who takes ownership
• Comfortable working in a fast-paced environment
• Motivated to grow into a broader operational role

Requirements

• Minimum 3 years experience in horeca / hospitality
• At least 2 years in a supervisor or management role
• Available to work evenings and weekends
• Strong organizational and problem-solving skills
• Experience with customer service and team leadership
• Fluent in English (Dutch is a plus)
• Basic proficiency with Google Workspace / MS Office

What We Offer

• A key role in a growing, high-quality brand
• Opportunity to grow into a broader operational role as the company is working on scaling up now
• Competitive salary
• Bonus structure
• Pension plan
• For sure free gelato 🙂